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FREQUENTLY ASKED QUESTIONS

How do I place an order?

Can I pay by Check, Credit Card, Cash?

When is my order processed?

Can I request a sample?

What is the production time frame?

How do you ship my order and how much do you charge for shipping?

How do I submit my artwork?

What if I don't have an artwork?



How do I place an order?

ONLINE, PHONE & IN-PERSON AVAILABLE

  1. Online - Simply select your item, color, sizing & quantity, and submit. We will then call you the following business day to finalize your order. If possible include your artwork in the email.
  2. Phone – Call our main phone number and one of our sales representatives will assist you. Immediate connect if available, by the end-of-business during work hours, or the following day when calling "after hours".
  3. In-Person – Call or email to request a personalized appointment with one of our outside sales representatives.


Can I pay by check, or online?

Yes. For faster service we suggest you pay by credit card or pay pal. When the invoice is sent you will have the option to pay online at that time. Other payment arrangements available, but must be arranged in advance such as, school or business purchase order.



When is my order processed?

Once your order is finalized with our sales representative, we will process your order after artwork proof is approved. Please allow 10 working day after all approval unless you need them sooner, let us know to make sure we can meet your deadline.



Can I request a sample?

Yes. Undecorated pre-production sample is available upon request. Please inquire with sales representative for details, since some samples may incur additional charge and/or delay production of your order.



What is the production time frame?

Items ordered are customized and delivery is determined by product availability and type of decoration requested, so delivery due dates will vary. Rush service available on select items.



How do you ship my order and how much do you charge for shipping?

Free or minimal fee for local delivery of ordered items when available. Items being shipped from outside of California or overseas will incur shipping charges.



How do I submit my artwork?

Please provide original camera-ready artwork. Photocopies and faxes are not accepted. Art specifications must be provided when submitting order or soon after being finalized.

Accepted formats for artwork:

  • Vector - EPS, AI, CDR.
  • Raster - PSD, TIFF (300dpi)
If artwork needs to be converted to a printable format, additional charges may be included.

Artwork: Submit electronic artwork to sales@pasadenapromos.com. For any other artwork format types, please call 1-626-642-7283 for assistance.



What if I don't have an artwork?

Pasadena Promos can assist you with basic artwork designs. You will be notified if additional charges will apply to your order when creation of a custom artwork requires graphic design services (at a reasonable flat rate). This is separate and in addition to manufacture artwork set-up for promotional products or digitizing for embroidered items.